Creator of client projects that motivate and create opportunities
1. Delivering Customer Service Excellence: Communicating value in the reputation economy is measured by how effectively an organization lives up to the values it communicates in the services it provides. We provide the tools for building and reinforcing the company’s commitment to its values and aligning them with their pledge to customer service excellence. Our customer service development focuses on all aspects of building a diversified and inclusive team committed and motivated to customer service.
2. Communicating Brand Value: Having a compelling story in social media is important but must be followed up by honing the company executives’ skills and awareness to communicate their Brand’s story and its values. Through our comprehensive Communicating Brand Value program, executives develop a personalized delivery methodology that aligns with the organization's mission, that is thoughtful, compelling and concise, that gains attention and leads more prospects, clients and investors to “Yes.”
3. Developing a Compelling Social Media Story: Working with our partner, we help organizations to “Thrive in the Reputation Economy” by creating a compelling and succinct story for social media of who they are and why they make a difference. A story that defines why they are in a strong position of leadership as “thought leaders” in their industry.
Professional diversity and commitment to excellence is our strength. As a NYC and Nassau County Certified Minority Business Enterprise (MBE) and NYS Service-Disabled Veteran-Owned Corporation, the Shields Mas Learning Resources team provides clients with the tools they need to develop a dynamic service and sales organization and management professionals.
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